Back to all features
Support & Service
Help Desk
Multi-channel support ticketing with SLAs, escalation, knowledge base, and CSAT tracking.
Key Features
1
Multi-Channel Inbox
Email, chat, phone, WhatsApp in one queue
2
SLA Management
Define and enforce response and resolution SLAs
3
Escalation Rules
Auto-escalate breached tickets to supervisors
4
Knowledge Base
Self-service articles reduce ticket volume 40%
5
CSAT Surveys
Automatic satisfaction surveys after ticket close
6
AI Suggestions
AI suggests responses from knowledge base
Business Impact
First response under 1 hour
CSAT score 95%+
Reduce ticket volume 40%
API Endpoints
Full API docsREST API · Base URL: https://api.salesbrace.com/api/v1
GET/tickets
POST/tickets
GET/tickets/:id
PATCH/tickets/:id
GET/tickets/:id/messages